Before an order is confirmed
Please verify brand, exact model variant, quantity, electrical requirements and compatibility with your current system. Ask about replacement lead times, damaged shipments and availability before making payment outside the website.
If an item is incorrect or damaged
Contact our team promptly with your order reference, product label, packaging photos and a description of the issue. Do not install visibly damaged equipment. Brand warranty and the accepted order terms determine eligibility for action.
Policy confirmation
A detailed written returns and cancellation policy, including time windows and shipping responsibility, requires owner approval. No invented return deadlines or unconditional refund promise is published.